I returned and It changes

simple and free replacement!

For any questions, please do not hesitate to contact us.

info@maisonclochard.it *1247; +39 0472 270777



In case the size, colour, or model in general is not to your liking you can use the EXCHANGE service.

Our couriers will arrive to you in real time with the new product chosen and at the same time withdraw the goods to be made.

This service is free, it is only available in Italy.

In order to obtain a change, you need to contact customer support in the planned methods. The reasons for the change must be stated and the goods chosen for the replacement must be available.

You can change with any object present in our inventory of amounts equal to or greater than the previous order.

In order for this to happen, it is absolutely necessary that the goods to be made are both BRT/GLS, i.e. with seals attached. Therefore, you are required to send proof photos before sending the change-over.



Orders from our online store can be returned within 14 days of delivery of the package. For the returns, the shipping costs will be charged to the customer. In the event that the customer has to return the goods independently, the entire value of the order will be refunded when the package is returned to our warehouse.


In the sense and for the effects of Article 64(D.lgs 206/2005) the consumer (i.e. the purchaser of goods or services for purposes other than the exercise of his professional activity) has the right to withdraw from the contract, without penalty and without specifying the reason, within the 14-working day period, except as provided for in Article 65(3,4 and 5).

Instructions for the exercise of the withdrawal in the cases provided for in the Consumption Code
In accordance with the provisions of the Consumer Code, the consumer shall be entitled to withdraw from the contract in accordance with the terms and time limits laid down in this Section.

Where the consumer intends to exercise this right of withdrawal, he shall provide for the communication within 14(fourteen) working days from the date of delivery of the Maison Clochard product (in the case of multiple delivery, from the date of the last partial delivery) to be sent by e-mail to: info@maisonclochard.it indicating as object: ORDER RESOURCE followed by the serial number. Ace. RESO ORDER 1009866. In the event of exercising the right of withdrawal, the consumer shall be required to return the product to:Maison Clochard. the addresses listed below within the same period as 14(fourteen) days from the date of delivery of the article.
The substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. However, it is sufficient that the goods are returned in their normal state of preservation, without being worn and with an integral guarantee seal.

Articles shall be returned to:

Logistic Trascon
Via Vecchia Fornace 15
14033 Castell Alfero AT

Instructions for exercising the extended right of withdrawal envisaged for the consumer
As from the expiry of the 14(fourteen) working days for the exercise of the right of withdrawal provided for in the Consumption Code and supplementing that provided for by the Consumption Code, the Consumer shall retain the right to withdraw from the contract for the twenty days immediately following. The right of withdrawal referred to in this Section may not, however, be exercised by the Consumer in the case of the purchase of Good Regalo (as defined below) or in respect of articles which, by their nature, are not fit to be returned, such as, for example, cosmetic products already open.
In both cases provided for in the preceding Articles 6.3 and 6.4, where the consumer wishes to exercise the right of withdrawal, the products: Maison Clochard.shall be returned:

-properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or soiled) and equipped with all possible accessories, instructions for use and documentation; nbsp;
-with the transport document (present in the original package), so that maisonclochard.it can identify the consumer (Order number, name, surname and address);
-without obvious signs of use, other than those compatible with carrying out a normal test of the article. In other words, they must not show any prolonged use (more than a few minutes) exceeding the time required for a test and must not be in such a state that they cannot be resealed. in the case of an order made with a payment in stamp (cash on delivery) the amount relating to the shipping costs will be deducted from the total. In addition, the customer is required to insert a sheet inside the package where he inserts the following data:

It's a date.

*MODALITY OF RECURRENCE: we accept postepay charging (indicate the name, surname and tax code of the postepay card header), or PayPal.

Where the Product Maison Clochard.returned is not in accordance with the previous paragraph, the withdrawal will not take effect.